Customer care

Returns & Store Credit

At JB, every piece is made to make you feel unstoppable, and we want you to love what you ordered.

We do not offer cash refunds for change-of-mind returns. However, eligible items may be returned for JB store credit, subject to the conditions below and applicable consumer-protection laws.

How Store Credit Works

• Return window: Contact us within 7 days of delivery to request a return for store credit.
• Item condition: Items must be unworn, unwashed and unaltered, with all original tags attached. For swimwear, the hygiene liner must be intact.
• Inspection: Once we receive and inspect your item, approved store credit will be issued within 3–5 business days.
• Validity: Store credit is valid for 6 months from date of issue, subject to applicable law.
• Return shipping: Customers are responsible for return shipping costs for change-of-mind returns.

Damaged, Defective or Incorrect Items

If your order arrives damaged, defective or different from what you ordered, please contact us as soon as possible with your order number and photos where available. We’ll assess the issue and provide an appropriate remedy in accordance with applicable consumer-protection laws. Your legal rights are not limited by the reporting timeframe stated in this policy.

Not Sure About Your Size?

Check our size guide before ordering, or message us and we’ll help you find the right fit.

Need Help?

Email jbottomsinfo@gmail.com or message @jbottomss on Instagram with your order number.

By placing an order, you acknowledge this policy. Nothing in this policy excludes or limits your statutory consumer rights.